The Brilliant Leaders Series

Boosting Your Communication EQ

There are 4 levels of relationships as defined by Edgar H. Schein, Professor Emeritus of the MIT Sloan School of Management in his book “Humble Leadership: The Power of Relationships, Openness, and Trust.”

  • Level Minus 1: total impersonal domination and coercion
  • Level 1: transactional role and rule-based supervision, service, and most forms of “professional” relationships.
  • Level 2: personal cooperative, trusting relationships as in friendships and in effective teams
  • Level 3: emotionally intimate total mutual commitments.

Our Brilliant Leadership learning series focus on the “how” of Communication EQ. These essential skill sets are necessary to build and maintain Level 2 relationships at work whether in conflict or collaboration. A relational approach to leadership has been shown to inspire and encourage team members to act at their highest levels of effectiveness and engagement, reducing attrition, and fostering meaningful connections.

One Relatable Mindset

Learn how we are physically wired for communication and how that communication breaks down. Discover simple techniques to switch your relationship circuits back on.

The Two Agreements & Reflective Listening

Discover the Two agreements before engaging ensure conversations are productive. The relatability of a person lies in his or her ability to listen to people and ideas. Learn how Reflective Listening can confirm understanding and break the typical cycle of conversations that go awry.

The Three Realities

Most people argue from their own limited perspective. Discover the three realities that boost your ability to see the bigger picture.

The Four Levels Of A Problem

Treating the surface issues of a problem rarely cause it to be fully solved. Learn how to ask questions that get to the root of issues instead of just the symptoms.

The Five Spheres Of Trust

What makes up a trustworthy culture? Discover the five spheres of trust and their impact on ourselves, our team, and our company. See how the Trust Equation determines how people perceive our trustworthiness.

The Six Responsibilities Of A Leader

As leaders, we have responsibilities that determine whether our team succeeds or fails. See how each of these responsibilities impacts your decision making and leadership style.

The Eight Factors Of Real8ability

Remembering these eight factors can make a significant difference in terms of understanding, buy-in, support, and accountability in your conversations with your boss, your co-workers, and your employees.

The Nine Levels Of Connection

Employee retention and engagement can have a significant impact on your team's ability to execute. Discover how to connect more deeply with them in conversation and build a relationship-based culture.

The Ten Questions Of A Courageous Conversation

Conflicts are often avoided because conversations spiral out of control or yield no lasting results. Discover how to have a safe and productive conversation by unlocking the core of the problem, realizing the preferable future, and focusing on an agreement to ensuring buy-in with follow-through that builds trust.

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Contact us today

"In a time of deepening relational divide,

Relationship Matters has the answers"